Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase from Gomoly Store.

Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

How to Start a Return
To initiate a return, please contact us at support@gomolystore.com with your order number and reason for the return. We will provide instructions on how to proceed.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a few business days.

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Non-Returnable Items
Certain items may not be eligible for return, including final sale or clearance items.

Order Cancellations
Orders can be canceled within 12 hours of purchase. After this time, the order may already be processed and cannot be canceled.

Contact Us
For any questions regarding returns or refunds, please contact us at:

Gomoly Store
Philadelphia, PA, United States
Email: support@gomolystore.com